Terms & Conditions

Our staff at All Occasions Wedding & Event Hire wish to ensure that your function needs are met in every way and to allow a smooth transaction in the purchasing of items for your function we wish to point out the following guidelines.

AREAS COVERED We offer a full delivery, set-up and removal service to the Scone, Muswellbrook, Singleton, Cessnock, Maitland & Newcastle areas. For small order bookings (for eg a wishing well only) the customer may be required to pickup and return the item/s to us here in Singleton. 

DELIVERY / SET-UP / PICK-UP FEE A one off fee of $160 is added to the order to cover all deliver and setup costs regardless of the quantity of the order. There is also an extra fee of $100 added to the order if a midnight packup is necessary in order for the function centre to operate business as usual the following day.

ORDERS/QUOTES Please email us detailing the items you wish to hire and a quote will be created based on the approximate numbers given, and final numbers confirmed at a later date.

PLEASE NOTE: Enquiries will not be classed as a CONFIRMED BOOKING until an Invoice has been issued and a deposit has been received, to avoid double booking.

DEPOSITS A $100 security bond will be added to all orders for hire items. No orders will be held without a deposit being received. The security bond will be refunded within 2-3 business days following the function, less any shortage for damaged, broken or missing items. If damages/losses total more than the deposit taken, an Invoice will be issued for the cost of replacing stock.

FINAL NUMBERS & PAYMENT Final numbers and payment are required to be confirmed fourteen (14) days prior to your function.  In the event that the requested cover type doesn't fit your chairs the most appropriate covers will be used once confirmed with you.

CANCELLATION In the event of a confirmed booking being cancelled, notification in writing must be sent to us and the following will apply:- If cancelled more than sixty (60) days prior to the function 100% of the deposit and payments made, will be refunded. Between sixty (60) and (30) thirty days prior 50% of deposit and payments made will be refunded. If less than (30) days notice is given no deposits and payments will be refunded.

WET WEATHER CANCELLATION In the event of a confirmed ceremony being cancelled due to bad weather, 4 Hours Notice is required. The only amount refunded is the Travel/Setup Fee. If there is no alternative venue to use, full hire price will be non-refundable.

DAMAGE TO HIRED ITEMS Any damages sustained to any items hired by the customer or their guests is the responsibility of the customer. The customer is liable for the replacement of any items that may be damaged or go 'missing' from the function. Costs involved are calculated on replacement value. In the event that the charges incurred are greater than the security deposit value, an invoice will be issued.

PAYMENT METHODS We accept payment via bank deposit, cash, cheque or money order.